Shipping policy
At Shredded Jack, your gear is made to order. Every hoodie, T-shirt and tank top goes through production before heading your way. Here’s what to expect when you order.
Production and processing
Our gym apparel is produced and shipped through our fulfillment partner in the United States.
Please allow approximately 5–10 business days for production and processing before your order ships. Production time is separate from shipping time.
Some orders may take longer due to garment availability, the complexity of the design, holidays or high order volumes. If an item becomes unavailable or we become aware of a significant delay, we’ll contact you with an update and the available options.
Business days are Monday through Friday, excluding applicable public holidays.
Where we ship
We ship to the destinations available at checkout, subject to current carrier service availability.
To check whether we can deliver to you, enter your complete shipping address at checkout. If your country cannot be selected or no shipping option is available, please contact us before placing an order.
Certain destinations may be temporarily unavailable due to carrier suspensions or other shipping restrictions. If a service disruption affects an order already placed, we’ll contact you to discuss the available options, including a refund if we cannot fulfill your order.
Estimated shipping times
After production is complete and your package has been dispatched, please allow:
| Destination | Estimated shipping time after dispatch |
|---|---|
| United States | 3–7 business days |
| Canada | 7–21 business days |
| Other available international destinations | 7–21 business days |
These are planning estimates, not guaranteed delivery dates. International orders, remote addresses and destinations affected by service disruptions may take longer.
Your total delivery time includes both production and shipping. Shipping estimates do not include time spent producing your clothing.
Customs inspections, local postal delays, weather, holidays and other disruptions can extend delivery beyond these estimates. If you need your order for a specific date, contact us before purchasing so we can discuss whether the timing is realistic.
Shipping costs
Available shipping options and their prices are displayed at checkout before you complete your purchase.
Any applicable free-shipping promotion will state its eligibility requirements. Free shipping does not include customs duties or other import charges unless explicitly stated.
International orders, customs and import fees
Our apparel ships from the United States. Orders delivered to Canada and other countries may be subject to import duties, taxes or carrier clearance fees.
Unless explicitly included at checkout, these additional charges are the customer’s responsibility and are not included in our shipping prices. Their amount is determined by the destination’s authorities and the applicable carrier.
Please respond promptly to any customs or delivery notices. Unpaid charges or missing information may delay delivery or cause your package to be returned.
Order tracking
Once your order is marked as shipped, we’ll send a shipping confirmation with the available tracking information.
A tracking number may be created before the carrier completes its first scan, so tracking activity may not appear immediately.
For international deliveries, your package may be transferred to a local postal service. A second tracking number may become available for the final delivery stage, and tracking updates can pause while the shipment moves between carriers or through customs.
If you need help following your shipment, contact us with your order number.
Shipping addresses and order changes
Please check your shipping address carefully before completing your purchase, including your apartment or unit number and postal code.
If you notice an error or need to request a change or cancellation, contact us immediately. Orders can move into production quickly, so changes and voluntary cancellations cannot be guaranteed once processing has begun.
Once a package has shipped, we may be unable to change its destination.
Delayed, missing or undeliverable packages
If your order is overdue, tracking appears stalled, or a package is marked as delivered but you cannot locate it, contact us. We’ll work with our fulfillment partner and the carrier to investigate and determine an appropriate resolution.
For packages marked as delivered, please also check your delivery area, household members, building reception and any carrier delivery notices.
If a shipment is confirmed lost, we’ll help arrange a replacement or another appropriate resolution.
If a package is returned because of an incorrect address, failure to collect it or unpaid import charges, additional shipping costs may apply to send it again. We’ll explain any applicable costs before arranging reshipment.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, contact us as soon as possible with your order number, a description of the issue and clear photos of the item and packaging.
Please keep the packaging while we review the issue, and contact us before returning anything so we can provide the correct instructions.
Contact us
For shipping questions or help with an order, email info.shreddedjack@gmail.com and include your order number.
Nothing in this policy limits your rights under applicable consumer protection laws.